PRODUCTS AND SERVICES

As a part of the service that HR XCEL provides to ICSO and it’s member companies, you have access to a dedicated Benefits Service Center. This center is the first point of contact for issues regarding eligibility, enrollment and benefits questions. 

Dedicated Fax – 704-831-2685
Dedicated Email – icsobsc@hrxcel.com

Employee Self Service -- https://home.eease.com/login ; company identifier-- icso

Issues for Benefits Service Center—See contact information above

The Benefits Service Center can help with:
 Benefits enrollment
 General benefits questions
 Process family status changes
 Assistance in making enrollment changes
 Benefit eligibility and Benefit enrollment verification
 Provide a benefits summary of current enrollments
 Provide insurance company claim forms and beneficiary forms
 COBRA information
 Provide SPD’s, the legal documents explaining benefits
 Employee Self-Service help

You will need to contact the insurance company directly for the following services.  If you have contacted the insurance company and have not received the assistance you need, you should contact the Benefits Service Center.

Contact health insurance company directly for these services:
 Claims inquires
 Detailed coverage for specific procedures 
 Requests for directories of in-network providers
 Requests for ID cards 

Issues for Client Contact - (HR Xcel)

 PAF Processing - Send PAF (attached) to Dedicated Fax or Email
1. New Employee Set-up
2. Terminations
3. Changes in status, salaries, etc.
4. Billing issues